Communication
You already know Google Voice is handling your business calls. What you need is someone to get inside the account and keep it running the way it should. Our fractional specialists work directly in your Google Voice setup to configure routing rules, clean up contacts, manage voicemail workflows, and connect your phone system to the rest of your tools. This is not advisory work. We log in, do the work, document it, and hand it back to you.
What we do
Concrete work our fractional specialists take on inside your Google Voice account. No vague promises.
We build and maintain forwarding rules that send calls to the right number, device, or team member based on your business hours, departments, or caller type. This includes setting up do-not-disturb schedules, simultaneous ring configurations, and sequential forwarding chains. Every rule is documented so your team knows exactly how calls are moving through the system.
We script, record coordination, and upload custom voicemail greetings for your main line and any additional Google Voice numbers in your account. If you have multiple users or departments, we ensure each number has the correct greeting in place and that voicemail-to-email transcription is enabled and routing to the right inbox. We also audit existing greetings for accuracy and professionalism.
We import, clean, and organize your Google Voice contact list so callers are identified correctly and your team knows who is calling before they pick up. This includes merging duplicates, labeling numbers by role or company, and syncing contacts with Google Contacts where applicable. Clean contact data makes call logs and voicemail transcripts significantly more useful.
We review your call history and voicemail inbox on a recurring basis to flag missed calls, identify patterns in call volume, and ensure no inbound leads or client messages are falling through. Audit summaries are delivered in a format your team can act on, whether that is a shared doc, a spreadsheet, or a weekly Slack update. This is especially useful for small teams without a dedicated receptionist.
We connect Google Voice call and message data to your CRM (such as HubSpot or Zoho), your Google Calendar, or your project management system using Zapier or Make. Common integrations include logging missed calls as CRM tasks, triggering follow-up sequences from voicemail transcripts, and adding call notes to contact records. We build the automation, test it, and document the logic so you can maintain it.
If you are moving from Google Voice Starter to Google Workspace, consolidating multiple numbers under one account, or transitioning away from a legacy setup, we manage the migration process. This includes auditing which numbers are active, porting coordination support, updating forwarding destinations, and verifying that voicemail and call history are preserved where possible. We flag any limitations in the porting process before you commit to a change.
The handoff
During onboarding, your dedicated Client Success Manager works with you to audit your existing Google Voice setup, including your current numbers, forwarding rules, voicemail greetings, and any integrations already in place. From there, we build a Strategic Delegation Plan that prioritizes the highest-impact work first, whether that is fixing broken routing, building CRM integrations, or cleaning up contacts. Your specialist works directly inside your Google Voice account (and connected tools) with access you control and can revoke at any time. Every workflow we build is documented in plain language, and you approve changes before they go live. Ongoing support is scoped to your monthly hour budget, so you decide how much coverage you need each month.
Use cases
A few of the most common workflows our team has deployed with Google Voice.
When a call goes to voicemail, the transcript is automatically pulled via Zapier and logged as a follow-up task in HubSpot or your CRM of choice, assigned to the right team member. This ensures no inbound call goes unaddressed, even when no one is available to answer.
When a new client is onboarded, we add their number to Google Contacts with the correct label, then verify or update forwarding rules so their calls route to the right person or team. This keeps your call routing aligned with your actual client roster without manual intervention each time.
We configure Google Voice to send an automated SMS response to callers who reach out outside business hours, including a Calendly or Google Calendar booking link. This gives callers an immediate next step instead of a dead end, and reduces the volume of callbacks your team needs to make.
We pull your Google Voice call history on a weekly cadence, summarize call volume, missed calls, and voicemail counts, and deliver a brief report to your team via Slack or email. This gives leadership visibility into phone activity without logging into the account themselves.
For Google Workspace accounts with multiple Voice numbers, we audit which numbers are active, which are forwarding correctly, and which can be retired. The result is a clean account with no orphaned numbers, accurate routing, and a clear picture of what you are paying for.
Talent Budget
Drag the sliders to build a monthly plan that fits your workload.
Starting at $1,000/month. One-time $300 onboarding fee includes your Strategic Delegation Plan.
Good questions
Ready when you are
Book a discovery call and we will review your current Google Voice configuration, identify gaps in your routing or integrations, and outline a prioritized plan for what a specialist would tackle first. No commitment required to have the conversation.